Results for CX

Omnichannel Communication at the Edge: The Foundation of the Modern User Experience

2020-01-16

A recent survey revealed how businesses that adopt customer-facing omnichannel strategies achieve huge benefits over those that don’t. Flowroute’s Dan Hastings explains how telecom APIs are providing valuable support for agile and reliable omnichannel projects.

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Riverbed Improves ‘Digital Experience Management’ with Latest SteelCentral Update

2017-08-17

Riverbed Technology is looking to bring more science – and less black arts – to the best ways to deliver high-quality digital experience. The latest update to SteelCentral aims to let companies do better troubleshooting all parts of the digital experience.

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Customer Experience is King for App Success; Monitoring Strategies Need To Adjust

2017-03-30

A satisfying customer experience far outweighs all other metrics for app success.  That said, a survey from BigPanda finds it is getting more difficult for IT to effectively monitor apps and systems.  IDN looks at BigPanda’s survey – and suggestions to bridge this gap.

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