Cherwell Launches SaaS-Based IT Service Management Offering with AWS Managed Services

Cherwell Software’s cloud-based ITSM SaaS solution is now powered by AWS Managed  Services, and available on the AWS Marketplace.  The result is friction-free ways to provision and automate process workflows, support tasks and approvals.

by Brenda Fox

Tags: AWS, Cherwell, cloud, codeless, incident management, ITIL, ITSM, SaaS, service desk,

Cherwell Software’s cloud-based ITSM SaaS solution is now powered by AWS Managed  Services, and available on the AWS Marketplace.  The result is friction-free ways to provision and automate process workflows, support tasks and approvals, company officials said.

 

The company’s Information Technology Service Management (ITSM) SaaS offering with AWS Managed Services provides “a convenient and familiar procurement process, managed hosting, and deployment process for customers looking to improve workflows for IT and across their organization,” according to Cherwell CEO Sam Gilliland. 

 

“Our customers want a frictionless and consistent way to provision enterprise-ready, third-party solutions to support their cloud management IT requirements. Cherwell and AWS Marketplace can help fulfill that for them,” he added in a statement.

 

Cherwell ITSM enables users to automate process workflows, support tasks and related approvals based on industry best practices. 

 

Cherwell ITSM supports 11 of the most commonly-used ITIL processes and a codeless design architecture to let companies ITSM without writing a single line of code. To enable non-developers to create and implement their own scenarios and solutions, Cherwell ITSM sports an easy-to-use drag-and-drop configuration of service portals, dashboards, reports, forms and workflow automation. 

 

That said, Cherwell also supports more sophisticated users looking to expand upon an existing ticketing system. It lets these users extend existing service desk capabilities via pre-built integrations from Cherwell’s mApp Exchange online marketplace.

 

Among other notable features, Cherwell ITSM SaaS provides: 

  • A quick-start IT service desk solution that is also easily extensible thanks to integrated processes built on a common platform with a shared CMDB.
  • Support for incident and request management allows users to submit requests for goods and services, report issues, and check status. Service desk staff can handle associated tickets, fulfilling requests and remediating incidents.
  • Easier change management thanks to Cherwell’s steps to simplify configuration and improve the experience of challenging-to-implement ITSM processes.
  • Ways to let users improve ITSM processes by centrally managing configuration items, utilizing associated information, and visualizing relationships.
  • Ability to track and manage the life cycle of hardware and software assets supported by the service desk for IT asset management needs. 

 

Cherwell’s SaaS-based ITSM is powered by AWS Managed Services. The managed Cherwell ITSM environment automates everyday, time-consuming activities such as change requests, monitoring, patch management, security, and backup services. 

 

For easy install, an AWS Quick Start automatically deploys the Cherwell ITSM connector on the AWS Cloud, to provide a reliable and fault-tolerant integration point between your AWS account and Cherwell Service Management system. Cherwell IT Service Management and AWS Quick Start bring quick access to modern workflow management. 

 




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