Results for CX
Omnichannel Communication at the Edge: The Foundation of the Modern User Experience
A recent survey revealed how businesses that adopt customer-facing omnichannel strategies achieve huge benefits over those that don’t. Flowroute’s Dan Hastings explains how telecom APIs are providing valuable support for agile and reliable omnichannel projects.
Full Story >Riverbed Improves ‘Digital Experience Management’ with Latest SteelCentral Update
Riverbed Technology is looking to bring more science – and less black arts – to the best ways to deliver high-quality digital experience. The latest update to SteelCentral aims to let companies do better troubleshooting all parts of the digital experience.
Full Story >Customer Experience is King for App Success; Monitoring Strategies Need To Adjust
A satisfying customer experience far outweighs all other metrics for app success. That said, a survey from BigPanda finds it is getting more difficult for IT to effectively monitor apps and systems. IDN looks at BigPanda’s survey – and suggestions to bridge this gap.
Full Story >
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